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Work with me

Ready to up-level your marketing and customer experience delivery in your fashion business?

I show fashion businesses, retailers and designers how to improve their marketing and client development activities and improve their overall customer experience delivery.

Delivering a ‘good’ customer experience is no longer enough. Customers now demand excellence at each touch point along their journey. In order to deliver on these expectations, businesses need marketing and customer experience processes and technology that are up to scratch. 

Work with me to get your marketing and customer experience set up the right way so you can up-level your fashion business.

Q&A Call

Let's solve a specific challenge you have with your marketing or customer experience delivery, so you can improve your customer's experiences and up-level your fashion business.

investment: $249

Who it’s for:
Fashion businesses and brands who wish to up-level their business by focusing on improving their marketing and customer experience delivery and are currently facing a specific challenge in this area of the business.

We will find a solution and action plan for your specific challenge.

You’ll walk away with a clear strategy and action steps to overcome this challenge and up-level your marketing and experience delivery.

How it works:
We will spend 45 minutes on a video call (which will be recorded) to discuss your current  marketing or customer experience challenge and discuss possible solutions and a specific action plan. 

Strategy Call

We'll create a customer marketing and experience strategy that encompasses a clear structure for your marketing plan and by designing signature experiences for key touch points, with all implementation steps mapped out.

investment: $675

Who it’s for:
Fashion businesses and brands who understand that customer experience is a key success factor today and wish to take their business to the next level by focusing on improving their marketing and customer experience strategy.

What’s included:
We’ll create a customer marketing and experience strategy that encompasses a clear structure for your marketing plan and by designing signature experiences for key touch points, with all implementation steps mapped out.

You’ll walk away with a clear strategy and action steps to engage, retain and grow your customer base!

How it works:
After your booking is confirmed, you will receive a questionnaire within 24 hours that will ask you a lot of questions about your business and your current marketing and customer experience delivery. 

We will then spend 90 minutes on a video call (which will be recorded) to create your customer marketing & experience strategy and action plan. 

We will conduct a follow up session after one month to discuss any questions that may have arisen in the meantime and to keep track of your progress.

Process & Tech Audit

We conduct a review of your current marketing and customer model, strategy, processes and supporting technology. We'll discuss areas to improve and help you identify the most appropriate customer engagement technologies.

investment: $1275

Who it’s for:
Fashion businesses and brands who already focus on customer experience as one of their key success factors and wish to take their business to the next level improving their utilization of technology in their marketing and customer experience function.

What’s included:
We conduct a review of your current marketing and customer model, strategy, processes and supporting technology. We’ll discuss areas to improve and help you identify the most appropriate customer engagement technologies.

You’ll walk away with a clear view on your current setup and a road map on where to invest your time & money next.

How it works:
After your booking is confirmed, you will receive a questionnaire within 24 hours that will ask you a lot of questions about your business, your current processes and IT setup. 

We will then spend 90 minutes on a video call (which will be recorded) to discuss and assess your current setup, process improvements, tech requirements and action plan.

We will conduct two follow up session after your initial session. At the first follow up session after one week we will provide you with possible tech solutions (apps or systems that are already in the market) that meet your requirements. The second follow up session will take place after one month to discuss any questions that may have arisen in the meantime and to keep track of your progress. op

Marketing & Experience Strategy Workshop

This Strategy Day combines Strategy Call and Process & Tech Audit services into a one-day face-to-face workshop where we conduct a review of your current marketing & customer experience strategy, processes and supporting technology.
We'll discuss areas to improve and - if required - gather requirements for tech tools that meet your requirements.We'll also work with your team to create a signature customer experience strategy that includes designing signature experiences for key touch points, implementation steps and which stats to track.

Investment: $2975 excl. expenses

Who it’s for:
Fashion businesses and brands who already focus on customer experience as one of their key success factors and want to invest time into a one-day intensive workshop to leap-frog their marketing and customer experience function and supporting technology to the next level.

What’s included:
This is an on-site 1 day workshop covering marketing & experience strategy review and (re)development, process & tech audit, journey mapping and touch point design, KPI selection and action plan. 

How it works:
After you submit your interest in booking a strategy workshop we will provide you with a quote which will include our expenses (travel to your site from our base in the Netherlands) within 24 hrs. Once your booking is confirmed, you will receive a questionnaire within 24 hours that will ask you a lot of questions about your business, your current processes and IT setup. 

After the strategy workshop we will conduct a follow up session after one month to discuss any questions that may have arisen in the meantime and to keep track of your progress.

Speaking & Training

We conduct Customer Marketing & Experience Strategy workshops and training for your senior executives, managers and/or customer operations staff. You can also book Marion to speak at your next event. 

Investment starts at $997

Who it’s for:
Fashion businesses, brands or associations and organisations who want to enable their participants to deliver high-end customer experiences in the fashion, luxury or retail industry.

What’s included:
Conference keynote or break-out presentation and panel discussions.

Participants walk away with actionable strategies relevant to their current role and the company’s marketing and customer experience strategy.

How it works:
Submit your interest in booking Marion as a speaker below and we’ll get back to you within 1 business day

Kind words from clients and partners

  • “Marion was the STAND OUT presenter at the event. This excellent result can be attributed to her excellent presentation structure, her efforts at engaging the audience through fascinating interactive exercises and her poise in delivery that comes from her natural personality, her rehearsal and her hard work.”

    – Michelle B. of Michelle Bowden Enterprises
  • “I had the opportunity to spend some time discussing about my fashion label with Marion where we focused on the branding and communication strategy.  Marion had really insightful input and tips and she made me look at new directions that I did not consider at first. I felt she really understood my vision for my brand and took in consideration the resources (such as budget for instance) that would be available for me to reach it. And the best part was really the follow up where Marion had delivered even more ideas and tips for me to look at.  It was really a time well spent and I would definitely recommend to anyone that feels overwhelmed or need clarity in their business! “

    – Ingrid N. of Le Studio 79
  • “From the start, Marion impressed me with her professionalism in the way she operated. Being always customer-focused, Marion’s strengths are in creatively developing and implementing new CX initiatives; delivering commercially sound and relevant programs; and effectively managing a varied team in a competitive and sometimes tough environment. Personally, I enjoyed working with Marion. Having a friendly smile and being always approachable was respected by many, equally as her ability to firmly stand her ground where appropriate. Marion comes highly recommended.”

    – Brad M. of Automotive Business Intelligence