Virtual CCO
Bespoke strategy & implementation support specifically designed for high-end business owners.
Do you want to …
Build a solid foundation (processes, systems + people) for your CRM & Clienteling Strategy?
Boost your implementation capacity with hands-on-advice from an experienced strategist?
Capitalize on one-on-one, bespoke advice and expert input so you can maximize the success of your initiatives?
Then bring me onboard as your brand’s virtual Chief Customer Officer (CCO)! This bespoke strategy & implementation support is specifically designed for high-end business owners wanting bespoke support with implementing a luxury customer growth strategy.
Work with a luxury CRM & Clienteling expert to elevate and implement your new and improved customer growth strategy. Receive Marion’s personal support, input and guidance so you can maximize the success of your initiatives without having to do all the (mental) work yourself!
Marion’s virtual Chief Customer Officer services are a unique offering in the luxury and premium market. It has been developed with the benefit of Marion’s 18+ years of managing CRM & VIP initiatives for luxury brands such as GUCCI and Mercedes-Benz as well as her work with private clients across many luxury sectors.
If you want the implementation support of an experienced CCO without having to hire a full-time member of staff AND if you want the expert guidance of a CRM & Clienteling business strategist across the duration of 12 months, then a virtual CCO might be a perfect fit.
Our virtual CCO service will kick off with a 2-day Strategy VIP Day. The subsequent support structure is bespoke - it will be designed according to your current business situation, your capacity & support requirements.
Book a complimentary, no-strings-attached introduction call today to find out if working together with Marion as your virtual CCO would benefit your high-end brand.
What Those Who Already Worked With Me Are Saying:
“Marion was appointed to the newly formed Customer Experience Manager role to strategically align and drive all customer outcomes across our business both within Hino and externally with Hino dealers. She brought insights that were fresh to Hino and a steely drive to bring all of the disparate energies at Hino and our dealers under one customer aligned umbrella. She brought a new "One Hino" view to our business and backed it with her determination to get the right processes right across the channels and those systems are her ongoing legacy within Hino. Marion is highly respected as the founder for what the vision and mission that Hino has implemented over the past few years and the resulting customer and overall business success that the business now enjoys.”
— Bill, VP Brand & Franchise Development, Hino/Toyota Group, Sydney - Australia
“Marion is truly amazing. Since the day I began to work with her and implement her strategies my business has grown so much. Only one week after our first session I had sales coming through. I love working with Marion. A luxury coach with luxury experience.”
— Natacha Metayer, Private Jeweler, JNCY Jewelers, Miami, USA