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Proven Strategies To Drive Customer Growth For Luxury Brands.
We Are Your Luxury CRM & Clienteling Partner.
Alox Consulting works with brand owners and business leaders to develop powerful customer-centric strategy, inspire luxury client experiences and create effective customer retention initiatives. Founded by Marion van der Krogt, a CRM and clienteling expert with luxury client-side experiences leading with over 15 years’ experience delivering transformational change to independent luxury brand owners as well as leading multi-million dollar projects, programs, and initiatives for high-end corporations.
How To Work With Us.
Private Coaching.
Marion teaches independent luxury brand owners how to increase revenue within their existing client base by elevate their CRM & Clienteling efforts through her private coaching program Luxury Clients On Repeat™.
VIP Intensive.
Work with Marion in an intensive setting to create a best-practice customer growth strategy and corresponding CRM & Clienteling implementation plan and activity schedule within a week.
Virtual CCO.
Hire Marion as your brand’s virtual Chief Customer Officer and receive bespoke strategy & implementation advice in a support container specifically designed for growth-ambitious luxury brand owners.
What Those Who Worked With Marion Are Saying:
“Marion really understands the mindset of my customers which is why I engaged her to strategize ways to attract the right target customers. Marion gave me very concrete ideas to work on which I will now spend the rest of the year implementing.”
“Marion is truly amazing. Since the day I began to work with her and implement her strategies my business has grown so much. Only one week after our first session I had sales coming through. I love working with Marion. A luxury coach with luxury experience.”
“Marion had really insightful input and tips and she made me look at new directions that I did not consider at first. I felt Marion really understood my vision for the brand and took into consideration the resources that would be available to me to reach it.”
“Marion was appointed to the newly formed Customer Experience Manager role at Hino in 2015 to strategically align and drive all customer outcomes at Hino across our business both within Hino and externally with Hino dealers.
She brought insights that were fresh to Hino and a steely drive to bring all of the disparate energies at Hino and our dealers under one customer aligned umbrella.
She brought a new “One Hino” view to our business and backed it with her determination to get the right processes right across the channels and those systems are her ongoing legacy within Hino.
Marion is highly respected as the founder for the vision and mission that Hino has implemented over the past few years and the resulting customer and overall business success that the business now enjoys”
“Marion is the most organised, motivated and spirited person that has ever worked with me.
She worked tirelessly under challenging conditions and projects where she yielded some of the best results, both for the client (Toyota) and the Dealers as well as providing support to her work colleagues. I could constantly rely on Marion to provide detailed information, support and her honest opinion at all times!
Her commitment to the customer was unwavering and her execution was flawless. When I had questions, I could rely on Marion to provide the answers or solutions. I strongly recommend her and trust her with any role. We miss Marions loyalty and she truly left a great mark on the business.”